Thank you for purchasing from . Please read this policy carefully. This is the Return and Refund Policy of Marek Vesely. This Return and Refund Policy describes the policies and procedures regarding the refund of services and digital products purchased on the Website.
We issue refunds for digital products and services within specific timeframes and under specific conditions depending on the type of product purchased (B2B SaaS Subscription or B2C Educational Course). Because our products are digital goods delivered via Internet download or online access, we generally do not offer refunds once the product has been fully accessed or significant usage has occurred, except as required by consumer protection laws.
For our individual educational courses and test preparation materials, we want to ensure you are satisfied with the content. However, to prevent abuse of our intellectual property, we offer a 14-day money-back guarantee under the following conditions:
If you meet these conditions, we will issue a full refund to your original payment method. If you have exceeded the usage limits or the 14-day window, we reserve the right to decline the refund request.
For our Business-to-Business (B2B) software subscriptions, we operate on a strict cancellation policy rather than a refund policy.
If you are a consumer located in the European Union, you have a statutory right to withdraw from contracts for the purchase of digital content within 14 days. However, by purchasing our digital courses or SaaS products and gaining immediate access to the content, you expressly consent to the immediate performance of the contract and acknowledge that you thereby lose your right of withdrawal once the download or streaming of the digital content has begun.
If you are experiencing technical difficulties that prevent you from accessing or using our Website and Services, please contact our support team immediately. If we are unable to resolve a technical issue that is within our control and prevents you from using the product you purchased, we will issue a full refund regardless of the timeframes mentioned above.
You agree to contact us prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any transaction. If you make a card payment through our Website and later dispute a legitimate charge by raising a chargeback without merit or erroneously (as determined by our payment processor), whether fraudulently or otherwise, then we reserve the right to blacklist you by providing details of the transaction to the credit reference agencies, which could affect your credit rating. We also reserve the right to suspend your account and access to all Services immediately.
If you are eligible for a refund according to this Policy, please contact us to submit your request. You must include your order number, the email address used for the purchase, and the reason for the request.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on January 23, 2026